The Financial Conduct Authority (FCA) is the independent statutory watchdog that is responsible for the regulation of financial services in the UK. Baker Jayne Insurance Brokers Ltd is authorised and regulated by the Financial Conduct Authority.

FCA – registration number – 502536

You can check that this is the case by visiting the FCA register https://www.fca.org.uk/firms/financial-services-register
or alternatively you can call the FCA on 0300 500 5000.


We pride ourselves on the services we provide to our clients and we hope that you do not have cause to complain.  In the unlikely event that you are not satisfied about something we have or haven’t done, we have a set procedure to follow.  Please contact our office for details.

Some clients are able to take unresolved complaints to the Financial Ombudsman Service (FOS).

You can contact FOS using the various methods below and we have provided a brief guide to their service here and a link to their website here.

By phone 
Monday to Friday – 8am to 8pm and Saturday – 9am to 1pm

0800 023 4 567 (calls to this number are now free on mobile phones and landlines).
0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers).
From abroad on +44 20 7964 0500

By post
The Financial Ombudsman Service
Exchange Tower
E14 9SR

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